Terms & Conditions

Welcome to felttwist.

The following terms and conditions (referred to as the “Terms and Conditions” and/or the “Agreement”) apply to this website and all other platforms where these Terms and Conditions are linked (collectively, the “Site”). By using the Site, you agree to these Terms and Conditions. If you do not agree with this Agreement, please refrain from using the Site.

  1. Agreement

By accessing and using the Site, you agree to be bound by these Terms and Conditions. Our commitment to sustainability, craftsmanship, and ethical practices is reflected in every aspect of these terms, ensuring a seamless experience in alignment with our core values.

  1. Amendments

We reserve the right to update or change these Terms from time to time. Any changes will be notified to you via an announcement on the Site. It is your responsibility to review these Terms regularly. Continued use of the Site after the changes indicates your acceptance of the new Terms.

  1. Registration

You warrant that all personal information provided by you during registration is accurate, current, and complete. You also confirm that you are not impersonating any other individual or entity. As we are committed to sustainability and ethical sourcing, your information will be handled securely and in accordance with our privacy and security policies.

  1. Privacy Policy

We handle all personal information as confidential, in accordance with our [Privacy Policy]. When you register on the Site, we may request information such as your name, email, billing address, delivery address, and payment details. Rest assured, your information will be stored securely, and we will only use it to process your orders or provide necessary customer support.

  1. Security and Fraud Protection

We take online fraud seriously and may validate your name, address, and payment details against appropriate databases. This is done to ensure your payment method is being used with your consent. We may contact you for additional security checks to prevent fraud. Your personal data will be handled in accordance with our [Privacy Policy], ensuring full protection of your information.

  1. Lawful Use

The Site must only be used for lawful purposes. You agree not to transmit through the Site any material that is defamatory, offensive, obscene, or intended to disrupt the normal operation of the website. We promote a positive experience that reflects our commitment to tradition, craftsmanship, and sustainability.

  1. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, costs, and legal fees arising from any breach of these Terms by you or any unauthorized use of the Site. This ensures that our commitment to ethical sourcing and community support remains unharmed.

  1. Third-Party Links

The Site may include links to external websites. We do not control these websites and are not responsible for their content or practices. Accessing these third-party websites is at your own risk, but we encourage you to ensure their values align with ours regarding sustainability and ethical practices.

  1. Orders

All orders placed on the Site are subject to acceptance and availability. In case a product is unavailable, we will notify you via email. Any orders you place are considered offers to purchase, and we reserve the right to reject such offers at any time. Our goal is to provide beautiful, handcrafted items that honor traditional craftsmanship, but we cannot be responsible for product availability beyond our control.

We aim to ensure that your order details and payment information are secure, but we cannot be held responsible for any third-party access to your data unless negligence is proven on our part. Once products have been delivered to your specified address, the risk for the products transfers to you.

  1. Cancellation Rights

You have the right to cancel any contract with us within 14 days of receiving the goods or services. Please refer to our [Returns Policy] for more information on how to proceed with cancellations. We stand behind the quality of our handcrafted products and want you to be fully satisfied with your purchase.

  1. Price and Payment

Sales tax, if applicable, will be added at checkout. We accept major credit cards and PayPal. Payments are debited before dispatching the goods or services.

In case of a pricing error at checkout, we will inform you promptly. You will have the option to reconfirm or cancel your order. If canceled, any payments made will be refunded.

If your payment card is declined, we reserve the right to reattempt processing. If unsuccessful after several attempts, your order will be canceled.

  1. Eligibility to Purchase

To purchase from the Site, you must be at least 18 years old and provide accurate, up-to-date personal information. By placing an order, you authorize us to validate your credit information and ensure the security of the transaction.

  1. Intellectual Property

All content on the Site, including text, images, and designs, is protected by copyright, trademarks, and other intellectual property rights. You may download or print content for personal, non-commercial use only. Any other use requires our prior consent. The artistry and craftsmanship reflected in our designs are a core part of our commitment to traditional artisanship.

  1. Limitation of Liability

While we strive to ensure the accuracy and reliability of the content on the Site, we make no warranties or guarantees. The Site is provided “as is” without any warranties, express or implied. We disclaim any liability for any loss or damage arising from the use or inability to use the Site.

We are not liable for:

  • Technical issues or interruptions
  • Incompatibility with your equipment or software
  • Inaccuracy of the content
  1. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

  1. Waiver

No waiver of any provision in these Terms will be considered a waiver of any subsequent breach.

  1. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Site.

  1. Contact Us

If you have any questions or concerns regarding these Terms, please contact us using the information provided at Contact Us or email us at [email protected]. We are always available to assist you in ensuring a smooth and satisfying experience with our handcrafted products.